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Shipping & Returns


Delivery


In general the delivery will take place within 5 working days after payment validation. The delivery order/slip and the invoice will be in the parcel. The invoice will also be sent by email and archived in your customer profile on the Website. At anytime the User will be able to consult and edit his invoice(s) in his customer area.
 
The invoice has to be kept and attached to the product in case of after sale care. The invoice will be requested to any matters related to warranty. Without a copy of the original invoice, no warranty service repair will be possible. 
 
Delivery time is expressed in working days although depending on product availability. The delivery date is calculated taking into account the necessary time to prepare the order to which we add the courier company delivery time. Products will be shipped to the delivery address specified by the User. 
 
In the event of force majeure, the Vendor is not responsible for the delay in the delivery. In such situation, the User cannot ask for any compensation of any kinds and must pay any balance still owning. 
 
The User must check the products on delivery. The User should precisely note any discrepancy on the delivery slip, make any reservations, date and sign the delivery slip. In case of serious issues such as damaged parcel, poor condition or damaged products the User shall reject the parcel and will motivate his rejection by handwriting the reasons on the delivery slip. 
 
As soon as the delivery slip is signed, by the User or any person entitled to accept the delivery, the product check is considered done. 
 
In case of any reservations at the delivery, the User must inform Customer Service of the Vendor within 3 working days after delivery of the product to the following address: INFACO USA, Customer Service, 2356 Research Drive – Livermore, CA 94550, USA, Office: (925) 371-0796, customer-service@infaco-usa.com
 
All claims formulated after this delay will not be accepted. 
 
If one or several products are unavailable when ordering, the User will be notified at the payment time. The User will be asked to check again few days later if the products are now available. The user has also the possibility to obtain more information on the missing product by sending an email to contact@infaco-usa.com

 

Claims, Refunds & Exchange


INFACO USA undertakes to refund or exchange any products not in conformity with the order. In this case the User will send an email to contact@infaco-usa.com and confirm the matter in writing with a registered mail with signature to the Customer Service within seven days of the goods receipt. The User will specify if he wants an exchange or a refund. Any claims formulated after seven days will not be accepted. 
 
No refund will be accepted for any reasons once the product has been used. 
 
Only the product in its original condition (packaging, notice, cables and accessories) will be accepted and the User must first call the Customer Service of the Vendor who will explain the process and procedures to follow. All parts have to be returned and the product should be in working condition. The cost of sending back the product to the Vendor will be at the charge of the User. A copy of the invoice will be required.